Returns & Exchanges
At Flatiron SF, we strive to ensure every gourmet selection meets our high standards of quality and freshness. Due to the perishable nature of our products, we offer a 14-day window for returns on non-perishable items and immediate resolutions for any damaged food goods.
Initiate a Request
Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Photo Documentation
For any damaged or incorrect food items, please provide clear photographs of the product and packaging to expedite your claim.
Packaging and Shipping
For non-perishable returns, ensure items are unopened and in original packaging before using our provided prepaid shipping label.
Refund Processing
Once your return is inspected or your claim is approved, a full refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing