Frequently Asked Questions
Everything you need to know about our premium artisanal provisions.
How do you ensure the freshness of perishable items during shipping?
All perishable goods are packed in insulated thermal liners with non-toxic gel ice packs. We use expedited shipping to ensure your order arrives at the optimal temperature and peak freshness.
Where do you source your ingredients?
At Flatiron SF, we partner exclusively with local Bay Area farms and specialized international purveyors who adhere to sustainable and organic farming practices.
What is your return policy on food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 48 hours for a replacement or refund.
Do you offer international shipping?
Currently, we only ship within the continental United States to maintain the integrity and safety of our food products during transit.
Can I track my delivery in real-time?
Yes, once your order is dispatched, you will receive a tracking number via email. For local San Francisco deliveries, you will also receive SMS updates when the courier is nearby.
Are there options for customers with specific dietary restrictions?
We offer a curated selection of gluten-free, vegan, and nut-free products. You can use our website filters to browse items that meet your specific dietary needs.